Can't enable a user

[ImprintPlus]

I'm trying to enable a user and I see them in the users lists, however, when I click on them, it says the user doesn't exist.

[Ana Retamal]

Hi @ImprintPlus, thanks for reaching out!

First of all, if you enable debug logging, do you see any error message in the atlassian-bitbucket.log?

Also, could you tell us what you see when you follow the steps:

1. Click on the cog to get to the admin dropdown
2. Select User management
3. Search for the user in question and be sure "All users" or "no site access" is included

Do you see Grant access next to this user? Can you select that option? 

Lastly, to finish gathering up some data for the troubleshooting, which Bitbucket version are you using? And which user directory?

Best regards,

Ana