Can't log into bitbucket (Bitbucket Cloud account exists)

[Luca Aluker]

I get stuck at this screen:

Bitbucket Cloud account exists

Your Bitbucket account with username shooju is not linked to your Atlassian account serge@shooju.com.

Link your accounts button does nothing

[Tyler T]

Is there an error?

Can you try logging out of your Atlassian account and then try to log into Bitbucket?

[Luca Aluker]

There is no error.  I just get the same screen again when I click "Link your accounts".

When I log out of id.atlassian and log back in to bitbucket directly I get the exact same screen.

When I click on "Link your accounts" it takes me back to ... the same screen.

[Tyler T]

Sorry about that!

Please create a ticket with our support team so they can look into this issue further: https://support.atlassian.com/contact/#/

[Dev Dev]

Serge, did you find a solution ? I got the same problem ...

[Henrik Enström]

I have the same issue - not impressed that this long-standing bug hasn't been fixed yet by Atlassian.

[Sean Reilly]

Exact same issue here. It makes using bitbucket impossible. I guess I'll have to cancel my longstanding company account.

[KikoCis]

I have the same issue. Please solve, We can't access our account!!

[Toni Marí]

The same for me

[Ignace Saenen]

Exactly the same situation. Is there a timetable for this issue?

[Toni Marí]

The solution is to write directly to Atlassian support to help you.  This happens with old team accounts created before 2018.

[Ignace Saenen]

Thanks a lot.

[kulver]

How do you contact this support directly? I cant find an email anywhere and I'm also stuck with this problem.

[Sean Reilly]

@kulver From this link: https://support.atlassian.com/contact/#/

[kulver]

Thanks a lot!