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Clicking a Jira link in Bitbucket fails if the issue is archived in Jira

Eva Höglin
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May 8, 2025

We have Jira and Bitbucket Data Center. They are connected with a two-way application link and the integration works as it should. There is only one glitch, clicking a Jira link in Bitbucket fails if the issue is archived in Jira.

Right-clicking on the link and opening in a new tab works, but when just clicking the link a pop-up is shown telling 'Can't display issues Either you don't have access to view them or they don't exists...'. If the Jira issue is un-archived in Jira, clicking the link in Bitbucket works as it should.

I did not find any existing community question on this topic or any known bug on Atlassian side, so I wanted to ask if anyone has experienced this problem and knows if there is a solution or work around?

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