Error while accessing the repo file: "timed out; exited with code 15" (unable to view the file)

[Sathish Mamidala]

Hi,

Below error while accessing the Bitbucket server file (unable to view the file):

'git log --format=commit %….%x04 -2 --no-min-parents --stdin --do-walk --follow --name-status 3592115a856fa2ba79501e8dcdcff4ded7644d02 -- it.test/……/…java' timed out; exited with code 15

BB version: 8.9.19

Git version: 2.43.5

Is any one experienced with this earlier, thanks.

[Jim Knepley - ReleaseTEAM]

Assuming that you can access the repo normally for other files, I would look at the system performance metrics (CPU and memory utilization) and application logs.

[Theivakamesh]

Hello,
I'm also facing similar issue while accessing file in bitbucket, below is error entries 

2025-05-08 12:20:07,919 ERROR [http-nio-7990-exec-56] TUT1SF4 *694066x54 1wcvugj [ip],[ip] "GET /projects/test_project/repos/test_repo/browse/test/integration_tests/_test.py HTTP/1.1" c.a.s.i.w.HandlerExceptionResolverImpl 'git log --format=commit %H%n%H%x02%P%x02%aN%x02%aE%x02%at%x02%cN%x02%cE%x02%ct%n%B%n%x03END%x04 -2 --no-min-parents --stdin --do-walk --follow --name-status refs/tags/SX601AA_RFE_CONTROL_FW_10.1.0rc2 -- test/integration_tests/_test.py' timed out; exited with code 15

BB version: 8.19.16

Git version: 2.39.5

[Richard Minick]

We are seeing this. BB DC v8.9.4. Just starting to research. git 2.46.

[Sathish Mamidala]

Hi @Jim Knepley - ReleaseTEAM I checked CPU and memory utilization. They are in limits. Also, BB 8.9 has known issues with Git, so they recommend to upgrade Git to 2.46.x.