Free plan user limit exceeded with only 2 users

[jknopp]

When attempting to push a commit I'm being told I've exceeded my user limit, however the workspace only has 2 users.

I confirmed in the Workspace settings screen where it says "Workspace users 2". It is a new workspace so no others were invited.

Is there undocumented considerations to the user limit?

eg. I have 2 workspaces (each has 2 users, with me of course being common to both) and had a third was was entirely deleted some time ago (dead project). Is it possible ALL historical users for all workspaces count towards the total? The documentation certainly does not suggest this.

[Shwetha Suvarna]

Hi @jknopp ,

Welcome to Community...

I see that the error message you are facing is similar to the issue discussed on the page

• https://support.atlassian.com/bitbucket-cloud/kb/fix-error-your-push-failed-because-the-account-has-exceeded-its-user-limit

However I understand that the workspace only has  2 user and is in Free plan. 

To troubleshoot the issue further could you please share the detailed error message when you perform a git push please.

I also recommend you raise a request with Atlassian for further support at : https://support.atlassian.com/bitbucket-cloud/

Best Regards
Shwetha Suvarna 

[jknopp]

Hi Shwetha and thanks for your help.

I've actually given up and moved to a workaround solution but in case this helps anyone else with the same situation, here's the full error I got when I attempted a push:

[ALERT] Your push failed because the account 'truetalkco' has exceeded its
[ALERT] user limit and this repository is restricted to read-only access.
[ALERT] Change your plan to restore write access:
[ALERT] https://bitbucket.org/truetalkco/workspace/settings/plans

Re your recommendation, unfortunately with the free plan support is limited to community support (understandably).  And I've already gone through the support docs, support chatbot, and searched old forum posts. 

[jknopp]

OK this is getting really frustrating. I had the client/team member create a new workspace and repository in their own BB account (they've never created one before), and getting the same message trying to push to that one. Something seems to be broken with BB.

[jknopp]

Trying again after 30 minutes and now it worked. For all the move towards a complex enterprise UI, the underlying product is feeling decidedly LESS enterprise quality/reliability.