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I can't log in and verify my identity because my email account has disappeared.

fw01
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March 24, 2025

 

The email address of the bitbucket login account is an email account from a company I quit, so it is no longer valid. I can't log in because the system has changed to send a verification code to the email account when logging in. I want to know how to log in when the email address used for the bitbucket account actually disappears. I also want to change this account to another valid email account. Please tell me how.

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Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 25, 2025

Hi @fw01 

This is a security measure to verify your ownership of the account and cannot be overridden. If you are unable to access your email address - unfortunately there is nothing further we can do to help you recover your account.

You will need to create a new workspace and push your local repositories to this new workspace.

Regards,

- Ben (Bitbucket Cloud Support)

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