I can't log in to my account

[Sanya Bhatt]

Subject: Did not receive one-time login email after 24 hours

Hello Atlassian Support,

I submitted a Bitbucket account recovery request on 7 july 2025, at 11:55 AM IST. I received the initial confirmation email stating that I would get a one-time login link after 24 hours.

It’s now over 24 hours later (currently 12:38 PM the next day), but I haven’t received any follow-up email.

I’ve checked all folders (Inbox, Spam, Junk, Promotions) and confirmed my email address is correct.

Please help me recover access to my Bitbucket account.

Email used for recovery: [Personal information removed as it is against  community guidelines ]

Thanks,
Sanya Bhatt

[Theodora Boudale]

Hi Sanya,

I checked our email logs and I saw that the 2FA recovery email was sent about 35 minutes after you created this post.

I also saw additional email notifications about 2FA changing and being enabled again.

Can you please confirm if you received the email eventually and if the issue is resolved?

Kind regards,
Theodora