Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

I have purchased the Standard package, but the user plan hasn’t been updated yet. Please check my ac

motiuroct
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 22, 2025

I have purchased the Standard package, but the user plan hasn’t been updated yet. Please check my account. The payment has already been deducted.

My Account Details:
[REDACTED]

2 answers

1 vote
Kristian Klima
Contributor
June 22, 2025

Hello @motiuroct and welcome to the Community.

Pls, be aware that this a public community forum and everything that you share here is out in the open. We cannot access your account.

So I'd avoid sharing personal details here.

For billing enquiries, pls contact Atlassian Billing Support - https://www.atlassian.com/company/contact/purchasing-licensing#/

0 votes
Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 23, 2025

Hi @motiuroct 

May I know if you are still encountering billing issues? If so - please let me know your timezone so I can raise a support ticket on your behalf with our team that operates within your region.

Cheers!

- Ben (Bitbucket Cloud Support)

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events