I'm having problems creating a support zip in BitBucket DSE, it always hang at 33%, any ideas anyone

[niels_andersen]

I am running with 8 nodes, 4 in each DC.

[niels_andersen · Accepted solution]

We upgraded the Troubleshooting plugin to 1.14.5 and now it is working as expected. we were previously on 1.12.3 i think

you can close the ticket.

[Ana Retamal]

Hi Niels,

Do you get any error message when that happens? Have you checked the logs?

It could be caused by a network issue, or the size of the support file. Have you tried a different computer or network? 

We also have this article that covers the case when it fails due to a timeout, it might be useful to have a look.

Let us know!

Ana