I'm not receiving bitbucket invitations on my mail

[muhammad.sarmad]

Hi,

My team member sent me an invitation to collaborate on a project but the invitation email doesn't arrive at all. he tried to resend the email but it didn't work either.

Could you please check this problem?

My mail is: [REDACTED - this is a public forum]

[Ben]

Hi @muhammad.sarmad 

I have checked our internal suppression list and can see that your email is not present here, meaning you are not being blocked from receiving emails from our side.

I have checked our internal SMTP logs and can see that an invitation was transmitted to your mail server on 2025-08-20 21:42:33.665 - whether this was then blocked/filtered by your mail server is not visible to us, so I would suggest ensuring our addresses are whitelisted accordingly:

• noreply@am.atlassian.com

• noreply+XXXXXX@id.atlassian.net

• no-reply@atlassian.com 

• noreply@mailer.atlassian.com

• notifications-noreply@bitbucket.org

• 216.221.175.128/25

• 76.223.147.128/25

It appears you've accepted an invitation to a workspace recently, may I know if you are still encountering issues?

Cheers!

- Ben (Bitbucket Cloud Support)