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Issue with code push to bitbucket

Vijay Gawte
I'm New Here
I'm New Here
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May 30, 2025

Hello, 
One of my developer is facing an issue while pushing code to new bitbucket branch 
Below are the errors we are facing.

remote: ********************************************************************************
remote: [ALERT] Your push failed because the account 'code-konverge-ai' has exceeded its
remote: [ALERT] user limit and this repository is restricted to read-only access.
remote: [ALERT] To restore write access, ask an account administrator to upgrade their plan.
remote: [ALERT] For more info:
remote: [ALERT] https://confluence.atlassian.com/x/MAFgDQ


Also, we recently made payment.
Please check my workspace and let me know why this is happening ASAP.
Thank you!

2 answers

0 votes
Vijay Gawte
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 1, 2025

@Syahrul We did the payment now. How much time it will take so that we can again start pushing code with no error?

Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 1, 2025

Hey @Vijay Gawte 

You need to manually upgrade your plan now, please follow these steps:

  1. Select the Settings cog on the top navigation bar.

  2. Select Workspace settings from the Settings dropdown menu.

  3. Select Plan details under Plans and Billing on the left sidebar.

  4. Click Upgrade plan or Change plan.

  5. On the Bitbucket Cloud plans page, click the FreeStandard, or Premium button for the plan you want.

  6. On the Enter your billing details screen enter the required information.

  7. Click Purchase.

Let me know how it goes.

Regards,
Syahrul

0 votes
Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 1, 2025

G'day, @Vijay Gawte 

Welcome to the community!

It seems there is a problem with your current credit card. Please go to your workspace settings and the billing section to update it. Make sure this card is functional so that the charge can be processed.

Regards,
Syahrul

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