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Lost 2FA keys for Bitbucket account but still able to log in into Atlassian account

dinogustin
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September 17, 2018

Hello, I've lost my recovery keys and I am unable to log in to bitbucket with this account. I am still able to log in to Atlassian account. I'm curious if there is a way to reset my bitbucket account.

Thanks!

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NotTheRealStephenSifersNOPENOPENOPENOPE
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September 17, 2018

Straight from the Atlassian KB for BitBucket 2FA:

Having recovery codes is critical to recover your account should you lose access to your authentication application. In addition to downloading a text file you might want to print a version of your recovery codes to have a physical copy as a resource of last resort. Atlassian cannot disable 2FA for any Bitbucket user account.

 

Source: https://confluence.atlassian.com/bitbucket/two-step-verification-777023203.html

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