Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Marketing consent annoying popup

Tomek Duda
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 24, 2025

I'm opted out of newsletters etc and no desire to opt in.

 

Since yesterday every page I visit in bitbucket cloud displays the popup:

popup.png

I can close it but on next page visit it'll show again.

When I click "No thanks" it fails with "something went wrong. please try again later"

Browser dev tools say it's a

POST to https://bitbucket.org/!api/internal/user/marketing_consent

with body

{"marketing_consent":false,"marketing_consent_verbiage":"Would you like to receive news and offers about Atlassian apps, events and more?"}

returning

HTTP 500 Internal Server Error

and

{
"type": "error",
"error": {
"message": "Something went wrong",
"id": "c59b3cbe4bd6411ab07d8825e4d5811b"
}
}

How can I shut it up permanently? Is there a secret "don't nag for a week" cookie I can set?

1 answer

1 accepted

0 votes
Answer accepted
Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 26, 2025

Hey @Tomek Duda 

Welcome to the community!

Could you confirm whether the issue still occurs and if it's reproducible in a different web browser and incognito windows? I would like to eliminate any browser-specific issue that might cause the popup to reset with each new load.

Let me know how it goes.

Regards,
Syahrul

Tomek Duda
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 27, 2025

Hi Syahrul!

It's gone away properly after I clicked the "No thanks" now.

If it misbehaves again I'll update the thread. Thank you!

Like Syahrul likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events