Multiple self hosted runners working with same label but only one of then picks jobs from queue

[Ozan Kizildogan]

Hello,

We are using bitbucket pipelines with self hosted runner to build docker images which is done with a docker in docker image and it works fine.

However when we test the distribution of same pipeline jobs amongst 3 runners which have the same labels only 1 of them picks up the job from queue the others remain in "PENDING" state. ( manual triggered pipeline)

Is this a known issue?

In relation to the problem, I followed the instructions and installed bitbucket Kubernetes auto scaler, but even though it authenticates and deployments run, the self hosted runner does not get scaled.

Could you please help on both topics?

Thanks

[Ben · Accepted solution]

Hi @Ozan Kizildogan 

We'll need access to your workspace/environment to assist you further. Our system will only allow us to grant this access with a formal support ticket.

Can you please raise a support ticket using your Premium license workspace URL so we may help you with this? 

• https://support.atlassian.com/contact/

If you run into issues raising a ticket, please let me know your timezone and I can raise one on your behalf with the team that operates in your region.

Please keep in mind that we are limited in the support we can provide for Kubernetes autoscaler specifically (see: support scope)

Cheers!

- Ben (Bitbucket Cloud Support)

[Ozan Kizildogan]

Thanks Ben. I have already opened a ticket.