New user didn't receive activation email

[Lekhak Patil]

I have set up a user but the activation email was not received.

Reminder sent!

An email has been sent to the user to complete their account activation.

[Shwetha Suvarna]

Hey @Lekhak Patil ,

Welcome to community…

Users may not receive invitations due to  unsubscribing from Atlassian emails or product invitations. This setting blocks all emails from Atlassian, including important invitations.

Step 1: Check Email Preferences

1. Log in to Atlassian Account:

   • Go to id.atlassian.com.

   • Sign in with your email address (If not already signed in).

2. Access Account Settings:

   • Click on your avatar in the top right corner.

   • Select Account settings from the dropdown menu

3. Navigate to Email Preferences:

   • Click on the Email tab within your account settings.

   • Click the link to the email preferences center.

4. Adjust Email Preferences:

   • In the Product Surveys and Invitations section, ensure that Product Invitations is selected.        

Step 2: Request a New Invitation

Once the email preferences have been updated, the workspace administrator needs to:

1. Cancel the current invitation.

2. Send a new invitation to trigger a fresh invitation email.
   
   
   Additional Tips

   • Ensure that the invitation email is not being filtered into the spam or junk mail folders.

   • The following information can help identify the invitation email: 

     • Email Subject: "...invited you to join the <workspaceID> workspace on Bitbucket"

     • Email Sender: noreply+377c008@id.atlassian.net (Example only)

     • Email Body: "...invited you to join the <workspaceID> workspace on Bitbucket"

   • Allowlist the following IP address:

     • 216.221.175.128/25

     • 76.223.147.128/25

I hope this helps.

Best Regards
Shwetha Suvarna

[Lekhak Patil]

Hi Shwetha

Product Invitations is already selected

Regards

Lekhak Patil

[Shwetha Suvarna]

Hey @Lekhak Patil ,

I have raised a support request on your behalf to troubleshoot the issue further.
Please login to https://support.atlassian.com/requests to find the Support request for this issue.

Please share more details on the issue to troubleshoot further.

Best Regards
Shwetha Suvarna

[Nikola Perisic]

Welcome @Lekhak Patil 

This usually happens when the user has been added to the Atlassian's surpression list. To resolve this, you need to raise a support ticket if you have the premium tier. If not, someone from Atlassian will answer to you on this post.