Not receiving Password reset email

[John]

Hi my email
chino.b.l.vicente@accenture.com
is not receiving any reset email password
check my spam folder still no reset password email

thanks

[Daniil Penkin · Accepted solution]

Hello @John,

Welcome to the Community.

There were two errors about non-existence reported for this email last year, so further emails have been suppressed. I removed the bounce, please try to trigger the email another time.

Hope this helps.

Cheers,
Daniil

[John]

Thank you
can reset my password now

[Tushar Sethi]

John, we are facing the same issue. Can you help fix this problem for us?