Not receiving email notifications

[Stephen Procter]

I am not receiving email notifications for pull requests or comments (even when I'm specifically tagged in the comment). Could you check if my email address has been blacklisted please, as in this question? My email address is stephen.procter@transcore.com.

[Tyler T]

Hi @Stephen Procter , I'm not seeing your email address in the bounce list. Do your teammates have issues receiving emails? Were emails working previously?

[Stephen Procter]

Hi @Tyler T, thanks for getting back to me. We have only been using Bitbucket for a month or so, but none of us have ever received email notifications for pull requests or comments. We do, however, receive commit notifications, so clearly emails are getting through, and the issue is only affecting particular types of notification. Grateful for any suggestions on how to fix the pull request/comment notifications.

[Tyler T]

I'm assuming you have checked your notification settings and they seem correct: https://bitbucket.org/account/settings/notifications/

Additionally, on an individual pull request - are you listed as 'watching' the pull request?

[Stephen Procter]

Hi @Tyler T, yes notification settings look fine - only "Occasional updates" is unticked. I can confirm that I automatically get listed as 'watching' the new pull request (I have set myself as default reviewer for the repo), but do not receive any notification that the pull request has been created. Neither do I receive any notification when a comment is added to the pull request, even if I'm specifically tagged in the comment.

[Stephen Procter]

Hi @Tyler T / anyone... Any more thoughts on this? We have a partial workaround via the Bitbucket Connector for Outlook - this has given us notifications for commits and pull request creation. We really need notifications for comments too though, as described in the docs here: https://support.atlassian.com/bitbucket-cloud/docs/manage-email-notifications-for-watched-objects/.

[Stephen Procter]

After further investigation, we've noticed that our newer repos have only 7 webhooks installed by default; 3 for Chat Notifications, 2 for Jira, and 2 for Pipelines:

In contrast, our older repos have 9 webhooks installed by default. The extra two are labelled "Bitbucket code search" and "Pull Request Commit Links":

Could this be relevant to my issue?

[Tyler T]

Your email address is not in the bounce list. The best course of action now would be to open a ticket with support so they can investigate this further. 

https://support.atlassian.com/contact/#/

[Stephen Procter]

Yes we did that and found the cause - our Outlook mail server was quarantining the emails as they look like phishing/impersonation. Thanks again, Microsoft!