One user not receiving invitation emails at all

[Ugur Ata]

We invited a new user today but he is not receiving any emails. It may be because his email account was not active when we first invited him.

[Theodora Boudale]

Hi @Ugur Ata and welcome to the community!

Does this user have an email address from the same domain as your email?

If so, I have removed from our suppression list all email addresses from your domain. Can you please try inviting the user now? A new invitation needs to be sent, as the previous ones were dropped.

If the user has an email address from a different domain, please ask them to create a ticket via this link:

https://www.atlassian.com/company/contact/purchasing-licensing#/

They can create a ticket without logging in, in the question "How can we help you?" they can select "Your account". When they are asked to fill in their question, they can mention their email address and that they don't receive any invitation emails to this email address. The ticket they create can be accessed only by Atlassian staff and the user, so the email address they post there won't be publicly visible.

Please feel free to let me know if you have any questions.

Kind regards,
Theodora