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10 dollar gets debited everytime i change the credit card but not able to upgrade the plan

shanmugapriyan
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August 2, 2025

i am getting errorScreenshot from 2025-08-02 22-24-20.png

2 answers

0 votes
Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 3, 2025

Hi @shanmugapriyan 

Welcome to the community!

Please raise a ticket with our billing team here so get assistance with your billing and payment issue.

Regards,
Syahrul

0 votes
Teodora V _Fun Inc_
Community Champion
August 3, 2025

Hey @shanmugapriyan 

I've requested Atlassian assistance for your case, but I suggest you reach out to Support as also referred in the error message. 

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