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Account Recovery

Giorgos Rogkakos
Giorgos Rogkakos
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April 18, 2025

Hi I try to login to my account and during login I type the correct Credentials but I am asked to change my password. The problem is I am not receiving an email. Am i blacklisted or something?

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Carlos Garcia Navarro
Carlos Garcia Navarro
Community Champion
April 19, 2025

Hi @Giorgos Rogkakos ,

Welcome to the Community! I recommend to read this article:https://support.atlassian.com/bitbucket-cloud/kb/email-notifications-not-working/

If this doesn't work you can open a Support ticket (as also described in the article) here: https://support.atlassian.com/contact/#/

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