Account Recovery

[Giorgos Rogkakos]

Hi I try to login to my account and during login I type the correct Credentials but I am asked to change my password. The problem is I am not receiving an email. Am i blacklisted or something?

[Mark C]

Hi @Giorgos Rogkakos

Welcome to the community.

It seems that our email is bouncing back, I've removed your email from the our suppression's list, could you try it again?

Regards,
Mark C

[Giorgos Rogkakos]

It’s not the email of that account, I wrote from this account because there was no other way. Do you want me to send you the email address that has the issue?

[Mark C]

Hi @Giorgos Rogkakos

Could you share your Bitbucket Cloud username instead?

Regards,
Mark C

[Carlos Garcia Navarro]

Hi @Giorgos Rogkakos ,

Welcome to the Community! I recommend to read this article:https://support.atlassian.com/bitbucket-cloud/kb/email-notifications-not-working/

If this doesn't work you can open a Support ticket (as also described in the article) here: https://support.atlassian.com/contact/#/