Autopayment Issue for Bitbucket Cloud due to RBI's e-mandate

[Selvakumar Ayyavoo]

Hi Team, 

We’re facing the same issue. We tried using different credit cards, but the payment failed each time, making it difficult for us to complete the transaction.

We also contacted the bank to add you (Atlassian) as a biller, but they don't support by default. Also, other merchants (Eg: Google) even though not directly supported by the bank, still have auto-debit functionality working.

We are willing to make manual payments, but it’s difficult to request a payment link from Atlassian every time.

Could you please let us know how we can get the manual payment link without reaching the support team each time? Alternatively, please suggest any other possible solution.

[Syahrul]

G'day, @Selvakumar Ayyavoo 

Welcome to the community!

I understand your issue and highly suggest you contact our billing team with your request. Our billing team may have some insight on the best approach to help with your payment issue.

Please reach out at Billing team.

Regards,
Syahrul