Bitbucket 6.10.1 repository network open with error 500

[Albert Zhang]

Click the NAVIGATION-- network of a repository. The page shows 500 error

logs in  atlassian-bitbucket.log 

2020-03-16 11:40:55,076 ERROR [http-nio-8443-exec-10] o.a.c.c.C.[.[.[/stash].[plugins] Servlet.service() for servlet [plugins] in context with path [/stash] threw exception
com.google.template.soy.tofu.SoyTofuException: Attempting to render undefined template 'bitbucket.internal.widget.avatarWithName'.
at bitbucket.plugin.network_fragment(network.soy:68)
at bitbucket.plugin.network(Unknown Source)
at com.google.template.soy.tofu.internal.BaseTofu.renderMainHelper(BaseTofu.java:369)
at com.google.template.soy.tofu.internal.BaseTofu.renderMain(BaseTofu.java:322)
at com.google.template.soy.tofu.internal.BaseTofu.access$100(BaseTofu.java:66)
at com.google.template.soy.tofu.internal.BaseTofu$RendererImpl.render(BaseTofu.java:476)
at com.atlassian.soy.impl.DefaultSoyManager.render(DefaultSoyManager.java:154)
at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:45)
at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:39)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
at networkservlet.NetworkServlet.render(NetworkServlet.java:166)
at networkservlet.NetworkServlet.doGet(NetworkServlet.java:85)
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
at com.atlassian.analytics.client.filter.UniversalAnalyticsFilter.doFilter(UniversalAnalyticsFilter.java:75)
at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:33)
at com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
at com.atlassian.bitbucket.internal.ratelimit.servlet.filter.RateLimitFilter.doFilter(RateLimitFilter.java:75)
at com.opensymphony.sitemesh.webapp.SiteMeshFilter.obtainContent(SiteMeshFilter.java:181)
at com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:85)
at com.atlassian.plugin.connect.plugin.auth.scope.ApiScopingFilter.doFilter(ApiScopingFilter.java:81)
at com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
at com.atlassian.stash.internal.spring.security.StashAuthenticationFilter.doFilter(StashAuthenticationFilter.java:85)
at com.atlassian.stash.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doInsideSpringSecurityChain(BeforeLoginPluginAuthenticationFilter.java:112)
at com.atlassian.stash.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doFilter(BeforeLoginPluginAuthenticationFilter.java:75)
at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:94)
at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:67)
at com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
at com.atlassian.plugin.connect.plugin.auth.oauth2.DefaultSalAuthenticationFilter.doFilter(DefaultSalAuthenticationFilter.java:69)
at com.atlassian.plugin.connect.plugin.auth.user.ThreeLeggedAuthFilter.doFilter(ThreeLeggedAuthFilter.java:109)
at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:37)
at com.atlassian.analytics.client.filter.DefaultAnalyticsFilter.doFilter(DefaultAnalyticsFilter.java:33)
at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:33)
at com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
at com.atlassian.stash.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doBeforeBeforeLoginFilters(BeforeLoginPluginAuthenticationFilter.java:90)
at com.atlassian.stash.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doFilter(BeforeLoginPluginAuthenticationFilter.java:73)
at com.atlassian.stash.internal.request.DefaultRequestManager.doAsRequest(DefaultRequestManager.java:87)
at com.atlassian.stash.internal.hazelcast.ConfigurableWebFilter.doFilter(ConfigurableWebFilter.java:38)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.lang.Thread.run(Thread.java:748)
... 247 frames trimmed
Caused by: com.google.template.soy.sharedpasses.render.RenderException: Attempting to render undefined template 'bitbucket.internal.widget.avatarWithName'.
at bitbucket.plugin.network_fragment(network.soy:68)
at bitbucket.plugin.network(Unknown Source)
at com.google.template.soy.sharedpasses.render.RenderVisitor.visitCallBasicNode(RenderVisitor.java:453)
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:110)
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:56)
at com.google.template.soy.basetree.AbstractNodeVisitor.visitChildren(AbstractNodeVisitor.java:59)
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visitChildren(AbstractSoyNodeVisitor.java:129)
at com.google.template.soy.sharedpasses.render.RenderVisitor.visitForeachNode(RenderVisitor.java:403)
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:104)
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:56)
at com.google.template.soy.basetree.AbstractNodeVisitor.visitChildren(AbstractNodeVisitor.java:59)
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visitChildren(AbstractSoyNodeVisitor.java:129)
at com.google.template.soy.sharedpasses.render.RenderVisitor.visitBlockHelper(RenderVisitor.java:702)
at com.google.template.soy.sharedpasses.render.RenderVisitor.visitTemplateNode(RenderVisitor.java:220)
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visitTemplateBasicNode(AbstractSoyNodeVisitor.java:160)
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:66)
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:56)
at com.google.template.soy.basetree.AbstractNodeVisitor.exec(AbstractNodeVisitor.java:40)
at com.google.template.soy.sharedpasses.render.RenderVisitor.visitCallNodeHelper(RenderVisitor.java:590)
at com.google.template.soy.sharedpasses.render.RenderVisitor.visitCallBasicNode(RenderVisitor.java:457)
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:110)
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:56)
at com.google.template.soy.basetree.AbstractNodeVisitor.visitChildren(AbstractNodeVisitor.java:59)
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visitChildren(AbstractSoyNodeVisitor.java:129)
at com.google.template.soy.sharedpasses.render.RenderVisitor.visitBlockHelper(RenderVisitor.java:702)
at com.google.template.soy.sharedpasses.render.RenderVisitor.visitTemplateNode(RenderVisitor.java:220)
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visitTemplateBasicNode(AbstractSoyNodeVisitor.java:160)
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:66)
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:56)
at com.google.template.soy.basetree.AbstractNodeVisitor.exec(AbstractNodeVisitor.java:40)
at com.google.template.soy.tofu.internal.BaseTofu.renderMainHelper(BaseTofu.java:366)
... 45 common frames omitted

[Evan Slaughter · Accepted solution]

Hey @Albert Zhang - going off of just these logs, it looks like this may be an error related to some kind of installed plugin on your Bitbucket instance. 

What we would recommend that you try and do is see if going into safe mode helps to resolve the issue you're seeing. If so, you would then want to re-enable your installed plugins one at a time until you find the offending plugin. From there, you should be able to go to https://marketplace.atlassian.com and find the support resources available for the vendor of the associated plugin and work with the team there to identify the problem.

Hope this helps!

Thanks,

Evan Slaughter