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Bitbucket account recovery

Minh Nguyen July 21, 2019

Hi all,

When i tried to log in my Bitbucket, it ask for 2 factor auth or using recovery codes. But i recently changed my phone and dont have recovery codes either.

What would be the solution for my situation?

Please let me know.

Minh Nguyen

1 answer

0 votes
Daniil Penkin
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 21, 2019

Hey @Minh Nguyen,

You can use recovery codes to get into your account. If you are unable to access your recovery codes, but you still have access to the SSH key associated with Bitbucket account, you can use an SSH command to get your recovery codes.

Check out the options described in this article.

Hope this helps.

Cheers,
Daniil

Minh Nguyen July 21, 2019

i tried but it asked for my bitbucket password. I tried multiple possible passwords that i can remember but it kept saying `invalid username and password`. :facepalm:

Minh Nguyen July 21, 2019

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