Cannot log in to Bitbucket, recovery email never received

[Diana Liu]

Hello community,

I cannot log in to Bitbucket Cloud because it is still asking for a two-step verification code. I have already disabled two-step verification for my Atlassian account, but Bitbucket continues to request the 2FA code. Unfortunately, I no longer have the Bitbucket-specific authenticator entry, and I do not have the recovery codes either.

I tried using the "Send recovery email" flow on Bitbucket, but after more than 24 hours, I have not received any recovery email, and I have checked all folders including spam.

Could someone from Atlassian help confirm whether the recovery email is being sent or how to reset my Bitbucket 2FA?

Thanks for any help!

[Ricardo N]

Hi Diana Liu,

Welcome to the community!

I have reviewed your account and can see that you were able to reset the 2SV already. Could you please confirm if the process is being resolved?

Please let me know your findings.

Regards,
Ricardo