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May 7, 2019

Capture.PNGI cant access bitbucket in all my browsers in my laptop what could be wrong? if i use a diferent computer am able.

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Ana Retamal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 8, 2019

Hi, welcome to the Community!

My understanding is that when you're using any computer you're able to access Bitbucket Cloud, but only when you use your laptop you can't, is this correct? If that's the case, then this is proving to be a local issue, but I'm happy to help you troubleshoot this:

  1. When you use your laptop, is it on the same network as the other computers?
  2. Are you using any service such as a VPN, firewall, anti-virus, etc that could be blocking the access to certain IPs?
  3. Which browsers are you using? Are you getting the same result even when using the incognito mode?

Let's start with these questions and based on your answers we can see how to move forward.

Let us know,

Ana

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