Hi , Just installed atlassian git/stash 3.8.1 on red hat linux, and appears to be starting up but unable to open web page

[Deleted user]

A fatal error has occurred

The following problems occurred which prevents Atlassian Stash from starting correctly:

• Required plugin com.atlassian.templaterenderer.api has failed to start
• Required plugin com.atlassian.stash.stash-jira-integration has failed to start
• Required plugin com.atlassian.crowd.embedded.admin has failed to start
• Required plugin com.atlassian.plugins.atlassian-nav-links-plugin has failed to start
• Required plugin com.atlassian.templaterenderer.atlassian-template-renderer-velocity1.6-plugin has failed to start
• Required plugin com.atlassian.oauth.consumer.sal has failed to start
• Required plugin com.atlassian.applinks.applinks-plugin has failed to start
• Required plugin com.atlassian.oauth.consumer has failed to start
• Required plugin com.atlassian.upm.atlassian-universal-plugin-manager-plugin has failed to start
• Required plugin com.atlassian.stash.stash-stp-integration has failed to start
• Required plugin com.atlassian.oauth.serviceprovider.sal has failed to start
• Required plugin com.atlassian.oauth.serviceprovider has failed to start
• Required plugin com.atlassian.stash.stash-velocity-helper has failed to start

Log file says:

2015-07-13 14:34:28,845 ERROR [spring-startup]  c.a.plugin.osgi.factory.OsgiPlugin Plugin 'com.atlassian.upm.atlassian-universal-plugin-manager-plugin' never resolved service '&templateRenderer' with filter '(objectClass=com.atlassian.templaterenderer.TemplateRenderer)'

2015-07-13 14:34:28,850 ERROR [spring-startup]  c.a.plugin.osgi.factory.OsgiPlugin Plugin 'com.atlassian.webhooks.atlassian-webhooks-plugin' never resolved service '&templateRenderer' with filter '(&(objectClass=com.atlassian.templaterenderer.TemplateRenderer)(objectClass=com.atlassian.templaterenderer.TemplateRenderer))'

2015-07-13 14:34:28,854 ERROR [spring-startup]  c.a.plugin.osgi.factory.OsgiPlugin Plugin 'com.atlassian.stash.stash-dev-summary-plugin' never resolved service '&applicationLinkService' with filter '(objectClass=com.atlassian.applinks.api.ApplicationLinkService)'

2015-07-13 14:34:28,854 ERROR [spring-startup]  c.a.plugin.osgi.factory.OsgiPlugin Plugin 'com.atlassian.stash.stash-dev-summary-plugin' never resolved service '&jiraKeyScanner' with filter '(objectClass=com.atlassian.integration.jira.JiraKeyScanner)'

2015-07-13 14:34:28,854 ERROR [spring-startup]  c.a.plugin.osgi.factory.OsgiPlugin Plugin 'com.atlassian.stash.stash-dev-summary-plugin' never resolved service '&linkedApplicationCapabilities' with filter '(objectClass=com.atlassian.plugins.capabilities.api.LinkedApplicationCapabilities)'

2015-07-13 14:34:28,854 ERROR [spring-startup]  c.a.plugin.osgi.factory.OsgiPlugin Plugin 'com.atlassian.stash.stash-dev-summary-plugin' never resolved service '&remoteEventProducerRegistrar' with filter '(objectClass=com.atlassian.event.remote.RemoteEventProducerRegistrar)'

2015-07-13 14:34:28,863 ERROR [spring-startup]  c.a.plugin.manager.PluginEnabler Unable to start the following plugins due to timeout while waiting for plugin to enable: com.atlassian.plugins.atlassian-remote-event-common-plugin,com.atlassian.plugins.atlassian-remote-event-producer-plugin,com.atlassian.plugins.atlassian-remote-event-consumer-plugin,com.atlassian.stash.stash-jira-integration,com.atlassian.stash.stash-velocity-helper,com.atlassian.stash.stash-branch-utils,com.atlassian.upm.atlassian-universal-plugin-manager-plugin,com.atlassian.webhooks.atlassian-webhooks-plugin,com.atlassian.stash.stash-dev-summary-plugin,com.atlassian.stash.stash-stp-integration

2015-07-13 14:36:47,209 WARN  [spring-startup]  c.a.s.i.p.StaticPluginPathScanner Cannot scan directory /static/feature/tasks/icons/ in web static as it does not exist

2015-07-13 14:36:47,372 INFO  [spring-startup]  c.a.s.internal.scm.PluginScmService Stash is using /usr/bin/git version 2.3.3

2015-07-13 14:36:47,447 INFO  [spring-startup]  c.a.s.i.hazelcast.HazelcastLifecycle Updating Hazelcast instance capabilities

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I have followed the link https://confluence.atlassian.com/display/STASHKB/Stash+failed+to+Start+due+to+Required+plugin+failed+to+start (Stash failed to Start due to Required plugin failed to start) which is the nearest error I can find the one I am seeing but this doesn't fix the error.

 Appreciate your help!

Thanks

Jim

[Deleted user · Accepted solution]

Support advised we amended a timeout in the setenv.sh file

 </usr/atlassian/stash/3.8.1/bin/setenv.sh> Appending the JVM_SUPPORT_RECOMMENDED_ARGS="" Like this …

JVM_SUPPORT_RECOMMENDED_ARGS="-Datlassian.plugins.enable.wait=600"

 Which we duly did and this fixed the problem. However this didn't explain why stash was taking so long to startup. Turns out that MacAfee was making the startup so slow - so we stopped MacAffe

#/etc/rc3.d/S92nails stop

Then started stash

#/etc/rc3.d/S50atlstash start (started in seconds)

Started MacAfee

#/etc/rc3.d/S92nails start

Many thanks to Andrew in Support!

[Deleted user]

Ok - thanks Tim  - will do.

[thirukkumaran]

is this issue resolved, i am facing this issue when startup bitbucket image in aws instance

[TimP]

Hi Jim,

That definitely does not look right. Could you raise an issue for our support team to investigate at https://support.atlassian.com (including the logs, as you have above)? 

cheers,

Tim