How do I diagnose smtp connection?

[Scott Jones]

"Sending mail failed.  Please verify the mail server configuration and check the logs for details."  Where is the log on Windows 2012 server?  It is not in the Atlassian/bitbucket folder.

[Jeff Thomas]

Hi Scott,

Inside of %BITBUCKET_HOME%/log there will be a atlassian-bitbucket.log and atlassian-bitbucket-mail.log files that should contain more information about why the test mail did not send.

[Peter DeWitt]

Scott, here is a TechNet article on using telnet to test SMTP.  This will determine if the problem is server or app level.

https://technet.microsoft.com/en-us/library/aa995718(v=exchg.65).aspx

In case you don't have telnet enabled on the servers, here is another TechNet article that shows you how to do that.

https://social.technet.microsoft.com/wiki/contents/articles/22715.how-to-enable-telnet-in-windows-server-2012.aspx

Good Luck!.

-peter

[Scott Jones]

Sorry, but you did not answer my question, in the context.  My context is "Bitbucket".   The question was:  where is the Bitbucket log for the mail connection?  The "Test email" button failed but it did not say why it failed.

[Scott Jones]

Still haven't answered my question.