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I have an account. I am not receiving teh recovery email for this account.

Shakti
Shakti
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July 25, 2024

 

I have an account . I am not receiving teh recovery email for this account. Could Atlassian Team help in this regard. its urgent. Please need help

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Andy Heinzer
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 26, 2024

Hi @Shakti 

I have cleared the suppression on our side for that account.  You can now try to resend the recovery email.  It should be received now.

Andy

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Vicknesh Shanmugam
Vicknesh Shanmugam
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July 25, 2024

Hi Shakti.

 

I would recommend your spam folder to see if the recovery email is there. In case it's not in spam folder, please raise a support ticket in https://support.atlassian.com so a support engineer can assist with your issue.

Regards,

Vicknesh [ServiceRocket]

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