I lost my authenticator app after formatting my phone and now I can't log into Bitbucket.

[Emily Rafaela Tavares Specht]

I lost my authenticator app after formatting my phone and now I can't log into Bitbucket. It's been 24 hours since I requested a new login, and they still haven't sent it.

[Mark C]

Hi @Emily Rafaela Tavares Specht

Welcome to the community.

Could you also check if the email is caught up in your spam/junk folder inbox somehow?

Regards,
Mark C

[Ismail Sanni]

Is this a personal Bitbucket account or your company's account?