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Invitation mails not receiving for a new user

lahiru
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 14, 2022

email : lahiru@4axissolutions.com

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Norbert Csupka
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 16, 2022

Hi @lahiru 

Thank you for contacting Atlassian Community, my name is Norbert and I'm a Bitbucket Cloud Support Engineer, it's nice to meet with you! Welcome to the Atlassian Community!

I would like to inform you that this email address was on our bounce list as we received the following error message from the mail server.

550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuch... - gsmtp 2019-05-30T13:15:50+00:00

I removed this bounce.

Can you let us know if the mails are getting delivered now?

I'm looking forward to hear from you.

Best Regards,
Norbert
Atlassian Bitbucket Cloud Support

Lahiru Neranjan
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 16, 2022

Hi @Norbert Csupka 

Thanks for your support. It is working fine now. Really appreciate your detailed explanation.

Norbert Csupka
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 16, 2022

You're welcome @Lahiru Neranjan I'm glad to hear I was able to help

Like Lahiru Neranjan likes this

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