Newbie: can't get bitbucket to install/start

[Paul Smith]

Synopsis:

• Suse Linux 15.1.20190513 running in a VM
• Have Git 2.16.4 installed
• Have PostgreSQL installed
• Have phpPgAdmin installed

using bitbucket 6.5.1 installer bin, it goes through the process without error but then fails to start bitbucket. There is no diagnostic output. This is a clean install of SuSE (3rd attempt!)

Running ./start-bitbucket.sh shows the following.....note that the log directory is not created/does not exist. (Manually creating it doesn't help)

Starting Atlassian Bitbucket as dedicated user atlbitbucket

Copying Elasticsearch configuration to /var/atlassian/application-data/bitbucket/shared/search

mkdir: cannot create directory '/var/atlassian/application-data/bitbucket/shared/search': Permission denied

mv: cannot stat '/var/atlassian/application-data/bitbucket/shared/search/elasticsearch.yml':No such file or directory

mv: cannot stat '/var/atlassian/application-data/bitbucket/shared/search/logging.yml': No such file or directory

cp: cannot create regular file '/var/atlassian/application-data/bitbucket/shared/search': Permission denied

cp: cannot create regular file '/var/atlassian/application-data/bitbucket/shared/search': Permission denied
cp: cannot create regular file '/var/atlassian/application-data/bitbucket/shared/search': Permission denied

Setting Elasticsearch configuration to version 3

/opt/Atlassian/bitbucket/6.5.1/bin/_start-search.sh: line 40: /var/Atlassian/application-data/bitbucket/shared/search/.version: No such file or directory

mkdir: cannot create directory '/var/atlassian/application-data/bitbucket/tmp/search': Permission denied

/var/atlassian/application-data/bitbucket/tmp/search could not be created. Permissions issue?

The bundled Elasticsearch was not started

Bitbucket is being run with a umask that contains potentially unsafe settings.

The following issues were found with the mask "u=rwx,g=rx,o=rx" (0022):

 - Access is allowed to 'others'. It is recommended that 'others' be denied

   all access for security reasons.

The recommended umask for Bitbucket is "u=,g=w,o=rwx" (0027) and can be

configured in _start-webapp.sh

The current open files limit is set to less than 4096

Attempting to increase limit...

         Limit increased to 4096 open files

Starting Bitbucket webapp at http://localhost:7900

/opt/Atlassian/bitbucket/6.5.1/bin/_start-webapp.sh: line 106: /var/Atlassian/application-data/bitbucket/log/bitbucket.pid: Permission denied

There was a problem starting the Bitbucket webapp

/opt/Atlassian/bitbucket/6.5.1/bin/_start-webapp.sh: line 105: /var/Atlassian/application-data/bitbucket/log/launcher.log: Permission denied

[Daniel Wong · Accepted solution]

Hi Paul,

At a glance it looks like the user you're trying to run Bitbucket with (atlbitbucket) doesn't have permissions to write to the home folder.

Can you ensure atlbitbucket has read/write/execute permissions on everything in the Bitbucket home folder?

More details on this can be found here - https://confluence.atlassian.com/bitbucketserverkb/bitbucket-server-home-bitbucket_home-cannot-be-created-779171470.html#

[Paul Smith]

In the end I gave up with that today and tried the .gz archive....worked first time. I stil don't understand what I was doing wrong - perhaps I missed a step and/or was trying to run the installer as the "wrong" user.

Thanks for getting back to me, but I am now working.