Not receiving invite emails

[Richard Keys]

We've been reorganising some staff accounts and noticed we don't receive email invites to geniusdivision.com email addresses.

Could someone please check if there's some sort of block on there?

[Mark C]

Hi @Richard Keys

Welcome to the community.

I checked our internal logs, however, I didn't bounced or blockage against your email domain. I could see that emails are successfully delivered.

Could you try re-sending the invitation and see how it goes?

You can also try following this KB article on troubleshooting invitations related issues: Troubleshooting: Not Receiving Bitbucket Cloud Workspace Invitations

Regards,
Mark C

[Hans Polder _Devoteam_]

Hi Richard,

Welcome to the community. As most of us are users here, like you, we don't have access to Atlassian's backend to investigate this.

You should raise a support ticket at https://support.atlassian.com/contact to get the fastest help. If you need any help or get stuck in that support ticket creation, I can ask for someone from Atlassian Support to look at this thread - but that can take a couple working days and they still would create a support ticket just like you could/would. :)

Best of luck,

Hans