Not receiving invites for other bitbucket account

[Jeramy Furlong]

I am not receiving invites for our old Bitbucket cloud  account.  I am able to receive these to my personal  email, not my professional (work)  email address.  
Origin:  https://bitbucket.org/ofbf/workspace/overview  
I have doublechecked my email  preferences, and SPAM.  

[Shwetha Suvarna]

Hi @Jeramy Furlong ,

Welcome to Community...

We observe that the Invitation emails are delivered successfully to your organisation's Mail server.

I understand that you have reviewed the mail box throughly for the invitation email and have still not received the same...

However, I request you follow the below steps to receive Emails from BitBucket:

• Ensure that the invitation email is not being filtered into the spam or junk mail folders.
• The following information can help identify the invitation email:
• Email Subject: "...invited you to join the <workspaceID> workspace on Bitbucket"
• Email Sender: noreply+xxxx@id.atlassian.net (Example only)
• Email Body: "...invited you to join the <workspaceID> workspace on Bitbucket"
• Allowlist the following IP address :
  • 216.221.175.128/25
  • 76.223.147.128/25
    
    If the problem persists, please contact Bitbucket Cloud Support for further assistance.

Please review the pages below for more details:

• https://support.atlassian.com/bitbucket-cloud/kb/email-notifications-not-working/
• https://confluence.atlassian.com/bbkb/troubleshooting-not-receiving-bitbucket-cloud-workspace-invitations-1562215572.html

Best Regards
Shwetha Suvarna
Atlassian Cloud Support

[Nikola Perisic]

Welcome @Jeramy Furlong 

This is happening because the other account has been added to the surpression list at Atlassian's side to prevent spam. I've added an extra tag so the Atlassian team would respond to you on here.