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Payment Deducted but Plan Not Upgraded – Unable to Push Code

Prakash Dutt
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July 14, 2025

Dear Bitbucket Support Team,

I hope this message finds you well.

We recently attempted to upgrade our Bitbucket plan from Free to Standard, and while the payment was successfully deducted from our account, the plan has not been upgraded on Bitbucket. As a result, we are still unable to push our code repositories.

Could you please look into this issue urgently and confirm the status of our plan upgrade? If needed, I can share the payment transaction details for your reference.

Your prompt assistance would be greatly appreciated, as this is currently blocking our development workflow.

2 answers

0 votes
Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 14, 2025

Hey @Prakash Dutt 

Welcome to the community!

I see that you have successfully upgraded your plan on our end. If you encounter any further issues, please let us know.

Regards,
syahrul

0 votes
Prakash Dutt
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 14, 2025

facing issue for this url -- [REDACTED]

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