Bitbucket account deleted by Atlassian with no notice for 180 days of inactivity

[Kesho_Web]

Atlassian with no notice, delete my account for no activity since 180 days....

I need all my repo and data. I still working on my things... How this is possible.

In the email they say that I have 2 weeks starting now to recover my account and I need to contact support for that. But when I try, there is no way to contact support..... You have to be on a paying plan...

Anyone in this situation ?

[Mark C]

Hi @Kesho_Web

Welcome to the community.

Could you please share a screenshot (by masking any sensitive information) that you received via email?

Regards,
Mark C

[Kesho_Web]

Yes :

Thanks

[jeromystewart]

Yes they did the same to me with no warning, has to be illegal, I think the associated press should be informed

[Mark C]

Hi @Kesho_Web

Thanks for that screenshot.

I can see this is referring to your Cloud organization instance because I can confirm that your Bitbucket Cloud workspace still exists.

For that, I went ahead and raised a support request for you.
You should be able to receive an email notification about it.

Regards,
Mark C

[jeromystewart]

The only data related support option is for personal data, there is no recovery option for support.

[John Funk]

Hi Kesho - Welcome to the Atlassian Community!

Let me see if someone from Atlassian can come help here. 

[Kesho_Web]

Thank you

[jeromystewart]

Yes they did the same to me with no warning, has to be illegal, I think the associated press should be informed