Bitbucket repository

[milos_djosovic84]

I've had an account, I mean still have but I cannot access it over google any more. Bitbucket is requesting 2 FA auth, where it send verification code to that email. Although I've created additional jira account with my gmail that certainly works I need to access repositories that were under account that is blocked. I can find a workspace for them but no code - which is rather strange since I am still doing commit/push to that online repo, same as other dev. How can I restore it? Not sure if this is the right question, or how to restore access to it? Should other dev perhaps try to access it? User who is admin, gave me admin rights on new gmail account that I am using for Jira but still puzzled how to get back to the online repo which was under the account that I do not have access to it. I am pushing changes online, so that repo is still there - where? :) How to access it?

[Mark C]

Hi @milos_djosovic84

Welcome to the community.

To gain access to your other Bitbucket Cloud account with 2FA enable, you'll need to have access to the primary email's inbox to disable your 2FA and/or reset your password.

Alternatively, you can indeed ask the administrator of the repository you'd like to access to provide access permission for your new email.

Regards,
Mark C

[milos_djosovic84]

Hi @Mark C 

Thanks for reply. Wait wait, there is hope? I have admin rights from another gmail account that I use regularly. Since I have access to Jira and bitbucket with that account, but the thing is my repositories seems empty which makes no sense.

Accessing that email's inbox over google is lost cause. Even if I provided recovery mail, gmail still is not allowing me to login it. Funny, no support from google on that end.

So, me as admin (new account which can access jira and bitbucket) how can I provide access to old account which seems locked? "you can indeed ask the administrator of the repository you'd like to access to provide access permission for your new email." - I hope understood it right, what are steps for this?

Regards,

[Mark C]

Hi @milos_djosovic84

Could you provide a sample repository URL that you're now unable to see?
Just want to see who's the current admin(s).

Regards,
Mark C

[milos_djosovic84]

Hi @Mark C 

https://bitbucket.org/REDACTED/workspace/repositories/ 
This is the url I am able to see but no repository.
https://bitbucket.org/REDACTED/REDACTED.git -> Here is where am I pushing my changes, old account somehow either has access or not sure how, but I can push/commit.

I cannot see this from any other account.

Regards,
Milos

[Mark C]

Hi @milos_djosovic84

I see now. Unfortunately, there are no other administrators in your old account, hence, you won't be able to request access permission.

For the repository you're still able to push/commit, it would be due to app password credential saved in your local machine. Unfortunately, you won't be able to use that app password as your password credential via log in through web UI though.

Since you're able to push to that repo, you can also push that repo in your new account so that you can manage that repo.

For your old account, unfortunately, the only option is to gain access to the old email to access your old repositories.

Regards,
Mark C 

[milos_djosovic84]

Hi @Mark C 

Ok, understood, at least I can push it under new account. Could I keep old workspace that I am seeing? So, that each one of them will have respective repo?

Kind Regards,

Milos

[Mark C]

Hi @milos_djosovic84

Yup, you can keep the old workspace.

Regards,
Mark C