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[emir şahin]

All my colleague got their invitation but i cant receive it pls help.
[REDACTED]

[Syahrul]

Hey @emir şahin 

Welcome to the community!

I see that you've recently updated your preferences to accept product invitations. After this update, please inform your Bitbucket workspace admin to cancel the previous invite by navigating to workspace settings > groups. Once all the invites are canceled, you can send a new invite, which should trigger the invitation email correctly.

Let me know how it goes.

Regards,
Syahrul

[emir şahin]

yep i did it but can you check my email blocked or not?

[emir şahin]

still not getting mail 

[Syahrul]

Hey @emir şahin 

I don't see any invite email sent to your address. Could you ask the workspace admin to review all groups within the Bitbucket workspace and cancel any existing invitations before sending you a new one? This should ensure the invite email is triggered properly.

Regards,
Syahrul

[Sushant Verma]

Hi @emir şahin 

Welcome to the community!

Please follow : https://community.atlassian.com/t5/Bitbucket-articles/How-to-get-support-for-Bitbucket-Cloud-invitation-and/ba-p/1932959

Regards,
Sushant Verma

[emir şahin]

I did everything, but I still haven’t received it. I read in some threads that emails might be blocked. My company told me, 'We sent it twice, didn’t you get it?. I dont know the problem 

[Sushant Verma]

@emir şahin You can create a support ticket,

1. Access https://support.atlassian.com/contact/

2. Under the field What can we help you with? select Technical issues and bugs

3. Fill in Which product is this for? > select Cloud > Bitbucket

4. Inform your workspace URL (for example bitbucket.org/workspaceID)

5. Fill in the mandatory fields and click Submit support request

6. After that, your ticket will be created and a support engineer will contact you.

Regards,
Sushant Verma