How can I recover my account - dont have access to email

[Vladislav Ogir]

I logged in with my old email and upon login I was asked to submit a code, to confirm who I am.

That code was sent to my old email. But, I dropped my domain a few years back and have no access to it.

Is there a way to retake control of that account again?

[Shivam Sharma]

Hi @Vladislav Ogir ,

Welcome to the Atlassian Community, in this case that you mentioned you can recover your account by using the emergency recovery key, if you have saved it when you created your account.

That recovery key will consist 24 charaters of alphanumerical digits and give you access to chnage password of respective account.

I hope this works

[Vladislav Ogir]

I dont have recovery key, account is atleast a decade old.

I do have my SSH key still (on both computers) - but I don't remember url for the repo that I need :(

[Ben]

Hi @Vladislav Ogir 

Verification via email account is a requirement for all accounts. If you no longer have access to the email address - unfortunately, there is nothing further we can do.

Regards,

- Ben (Bitbucket Cloud Support)