How to change the email address for invoices?

[Jan Albrecht]

We recently upgraded our bitbucket plan from free to standard. To my suprise i received an invoice at an email address redirection of an user who is inactive ever since. Where does this email address still exist and how to change it ?

appreciate your help 

jan

[Cédric Counotte]

Is this information still valid? Under billing I don't see any option for manage subscriptions emails and I don't have any menu for subscriptions management.

If I try to manage a product's subscription, only option is to change the business contact or change plan.

[andpe161]

The answer above is obsolete by now, but I think I managed to change at https://my.atlassian.com/products/index

[Stephen Sifers]

Hello Jan,

There are a few steps which you need to complete to update your billing contact for Atlassian cloud. Those steps would be as follows;

View your billing information

To access your billing information, choose

 > Site administration, then choose Billing under Subscriptions & Billing

Once there, you can see the following details:

• the pricing tier your cloud products and apps are on
• the total cost based on the current usage
• your next billing period
• the next payment date for your subscription renewal
• which products and add-ons you're trialing or subscribed to.

Update the billing contact

To change who receives the billing invoices for your subscription, choose Overview in the left panel, then Make me billing contact.

The previous billing contact will receive an email to tell them about the change, but they won't receive future billing invoices.

To update the technical contact, see How do I update the Contacts for my Atlassian products?

Source document: Billing and user count

If you run into any issues, please let us know so we can assist with resolving this.

Regards,
Stephen Sifers

[Mariya Ivanova]

Hi @Stephen Sifers , 

I have more or less the same issue described above BUT I want to get the invoices to a common team mail: accounting@examaple.com.

Your explanations seem to work only for the case when we want to change the billing and technical contact to another existing Atlassian account in our organization. Can you recommend a solution here?

Thanks in advance, 

Mariya 

[Stephen Sifers]

Hello @Mariya Ivanova

This post is a few years old, but the steps do still apply.

With your use case, you'll need to create a new user at your Org level (They won't be a real user) and set them to be your "Billing" contact within your products. This would allow you to manage the emails through a central account. Ensure this user does not have product access and is only set to a billing contact (So you don't increase your billable user count).

We do ask you to ensure you have additional (more than 1 if possible) billing contacts in the event a workflow change on your end causes an email to be missed.

Regards,
Stephen Sifers

[Mariya Ivanova]

@Stephen Sifers , 

Thank you very much for the prompt answer! All configurations are done, will expect now the invoices sent to the central account. 

Regards,

Mariya