I NEED SOMONE TO CALL ME.

[Corey Hunter]

I need someone to call me. We can't commit or clone. +19544163352. It started 2 hours ago. We are on a deployment deadline. Someone call please.

[Nikola Perisic]

Welcome @Corey Hunter 

Atlassian doesn't call users individually,nor even does that on the company level. You need to raise a support request here: Atlassian Support

[Corey Hunter]

more emails to a black hole email address. I swear next month I am going to self host.

[Corey Hunter]

@Nikola Perisic we literally can't do anything. We are blocked and customer support doesn't exist. WTF?

[Nikola Perisic]

@Corey Hunter 

Can you elaborate more on the issue that you cannot commit or clone. Currently, Atlassian status is not indicating any issues: https://bitbucket.status.atlassian.com/

[Corey Hunter]

I wasn't aware that I had two workspaces. I set this up a lot time ago. I updated my billing on the workspace that has nothing on it. I was unaware and now they stopped us from being able to do anything and the support email is a black hole.

[Corey Hunter]

@Nikola Perisic They should atleast have one person to handle billing. Because this is F**cked.

[Corey Hunter]

@Nikola Perisic I've been a customer since 2016 and never had a complaint and never had to contact support. I thought I gained some customer support karma and they would have helped me quickly with no drama.

[Nikola Perisic]

@Corey Hunter I understand, I added additional tag for the visibility. I can't do anything more than that.

[Ben]

Hi @Corey Hunter 

I can see you have a paid workspace URL; you need to use that paid workspace URL to raise a support ticket with our support team - otherwise, you will be diverted to the community. Please do so in the future to avoid delays. Note that we do have a billing team, which you can access on that support form by selecting Billing, payments & pricing:

• https://support.atlassian.com/contact/#/

I'm sorry to hear there was some confusion here with getting support. May I know if you are still encountering issues?

Regards,

- Ben (Bitbucket Cloud Support)