Welcome @Corey Hunter
Atlassian doesn't call users individually,nor even does that on the company level. You need to raise a support request here: Atlassian Support
more emails to a black hole email address. I swear next month I am going to self host.
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@Nikola Perisic we literally can't do anything. We are blocked and customer support doesn't exist. WTF?
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Can you elaborate more on the issue that you cannot commit or clone. Currently, Atlassian status is not indicating any issues: https://bitbucket.status.atlassian.com/
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I wasn't aware that I had two workspaces. I set this up a lot time ago. I updated my billing on the workspace that has nothing on it. I was unaware and now they stopped us from being able to do anything and the support email is a black hole.
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@Nikola Perisic I've been a customer since 2016 and never had a complaint and never had to contact support. I thought I gained some customer support karma and they would have helped me quickly with no drama.
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@Corey Hunter I understand, I added additional tag for the visibility. I can't do anything more than that.
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I can see you have a paid workspace URL; you need to use that paid workspace URL to raise a support ticket with our support team - otherwise, you will be diverted to the community. Please do so in the future to avoid delays. Note that we do have a billing team, which you can access on that support form by selecting Billing, payments & pricing:
I'm sorry to hear there was some confusion here with getting support. May I know if you are still encountering issues?
Regards,
- Ben (Bitbucket Cloud Support)
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