I am receiving emails from Atlassian but not the invitation email from my company

[Diogo Vaz]

I created an account with my company's email.

I am able to receive Atlassian emails but not the invitation from my company. So I am unable to access any repo.

I checked trash can and spam and nothing.

Can you please help me?

Thank you

[Caroline R · Accepted solution]

Hi, @Diogo Vaz, welcome to the community! 

I reviewed your email and confirmed that it had a block on the server that prevented emails from being sent to you. This can occur when the system tries to send an email to the user and the account does not exist, is not activated yet, or rejects the email for some internal reason.

In this case, I have removed the block from your email. Could you please ask your team to remove the invitation and send you a new one? They can do this by following the next steps:

In case they have invited you to a specific repository:

• Access the workspace >  Go to the repo they have invited you to;

• Access the Repository Settings > User and group access; 

• Click on the "invitation pending"; 

• Select the “Cancel invitation" option to remove the invitation; 

• Add your email again to send a new invitation. 

In case they have invited you to a group on this workspace:

• Access the workspace > Settings;

• Access User groups > Open the group they have invited you to; 

• Click on the "invitation pending"; 

• Select the “Cancel invitation" option to remove the invitation; 

• Add your email again to send a new invitation. 

Please let me know how it goes and feel free to share any additional questions or concerns regarding this case. 

Kind regards,

[Diogo Vaz]

Hi @Caroline R

It worked perfectly! Have access now.

Thank you very much for your help

Kind regards,

[Caroline R]

Hi, Diogo! Thanks for your confirmation, I'm glad to know you have access now :) 

Kind regards,
Caroline

[Tomás Monteiro]

Hey @Caroline R ,

I'm having the same issue with the same company email however I can't even login/sign up to create a ticket or write in this thread.

Do you have any suggestions as to how I should proceed?

Thanks,

Tomas

[Ismail Sanni]

Hi @Diogo Vaz , 

There is a way you can request for access for Jira from your company without getting an email. try logging into your company's Jira account and it should bring up a message to request access. The request is sent to your company's Jira admin, and he/she will add you .

Ismail