I'm not receiving recovery emails

[Belhassen_Zinelabidine]

Hello,

I'm trying to access my account with this email : belhassen.zinelabidine@apeiron-tech.com and i'm not receiving any emails from Atlassian.

Can anyone from the support team check if that email got "blocked" in your system ?

Thanks in advance.

[Ana Retamal · Accepted solution]

Hi Belhassen, welcome to the Community!

I've checked our mail system and, indeed, your email address was stuck there. I've removed the bounces so you should be now good to go. 

Please try again and let us know how it goes :) 

Best regards,

Ana

[Belhassen_Zinelabidine]

Yes it's working again.

Thank you for your reply :D

[muhtedi.bulut]

Hi Ana

I have the same problem live Belhassen. Can you help me? My email address is muhtedi.bulut@skyz.tech

Thank you and kind regards,