Is my email address on suppression list?

[Jesús Gutiérrez]

A few months ago I stopped receiving any kind of notification for bitbucket repos that I'm watching and I think my email is on suppression list. Hope you can help me with this problem.

Kind regards,

Jesús Gutiérrez

[Caroline R · Accepted solution]

Hi, @Jesús Gutiérrez, thank you for reaching out to Atlassian Community. 

I checked our logs and confirmed that your email had a block on the server that prevented emails from being sent to you. So I removed your email from this suppression list. 

Could you please confirm if you receive the notifications now? 

Kind regards,
Caroline

[Jesús Gutiérrez]

Hi @Caroline R , thank you very much, I started to receive email notifications.

[Caroline R]

Hi, Jesús, thanks for your confirmation, I'm glad to know it worked. 

Kind regards,
Caroline

[Mark Habib]

hi @Caroline R 

thank you for your comment above, can you please help us clear suppression list 

one of the team member is not getting notification

domain is rrit.com.au

thank you 

[Patrik S]

Hey @Mark Habib ,

I would like to ask if you could please create a new question for your issue with the e-mail being affected, so we can check our suppression list for this e-mail.

We generally encourage users to create a new question for their issue instead of posting on someone else’s question, because:

1) the root cause and resolution may be different for each case

2) a question can become cluttered and difficult to follow if we try to troubleshoot multiple users’ issues in it.

Thank you, @Mark Habib !

Kind regards,

Patrik S

[Igor Stojkovic]

Hi All,

Please check this:

https://confluence.atlassian.com/jirakb/jira-cloud-email-notification-suppression-list-and-why-users-don-t-receive-email-notification-1236938226.html

which could help you understand why messages got on suppression list.

Thank you!

Regards,

Igor