Issue with Bitbucket Workspace

[PAUNOVIC Dragan]

Hello Everyone,

I have an issue where i cant connect to my workspace.

I cant see any workspaces even though i should.

My colleagues also sended me an invite to the workspace but i didnt even get an e-mail.

This is the Workspace i want to access
https://bitbucket.org/infinicarepositories

But somehow i dont even get there.

What i recognized is that in admin.atlassian.com the product url is https://doxee.atlassian.net

It should be https://infinica.atlassian.net

I dont even know if or how i can leave the product and go to a different one or however this should work.

[Mark C]

Hi @PAUNOVIC Dragan

Welcome to the community.

I can see that the invitation is sent successfully.

Could you ask the admin to re-invite you to the workspace?

Regards,
Mark C

[PAUNOVIC Dragan]

The @doxee.com is the correct one.

Still no E-Mail

[PAUNOVIC Dragan]

@Mark C Are there any news here? I really need this to be working :(

[Mark C]

Hi @PAUNOVIC Dragan

Could you check if the "Product Invitations" is checked in your Atlassian account's setting? You can follow the below steps.

1. Access the link https://id.atlassian.com/manage-profile/email
2. Click on "email preferences center."
3. Scroll down until you find "Product Invitations"

If it is unchecked, could you please check it?

Once done, kindly ask the admin to re-invite you again.

Regards,
Mark C

[PAUNOVIC Dragan]

Still no Invitation...

[Mark C]

Hi @PAUNOVIC Dragan

In case you have firewall rules against your mail server, could you please check with your email server administrators to confirm whether the following IPs are permitted in your mailbox configuration?

• 216.221.175.128/25
• 76.223.147.128/25

These IPs are new IP ranges that our email provider are currently using.

Regards,
Mark C

[PAUNOVIC Dragan]

I think we are going a wrong path... Some of my Colleagues also got invites sended and they have got the invitation.

I think the Issue here is that somehow i am in a different environment or something like that.

All of my colleagues are in infinica.atlassian... and i am in doxee.atlassian... which shouldnt be. And i dont know how to get away from that environment or how i can remove those Products...

[Mark C]

Hi @PAUNOVIC Dragan

I think Bitbucket Cloud workspace invitation does not interfere with any other Atlassian Cloud products such as Jira Cloud instances.

Based on our internal logs, I can see that the invitation email is successfully sent to your email address, hence, this will need to be verified from your mail provider why the email is not arriving your inbox even though it was successfully sent on our end. Additionally, if it is working with other users, there could some issue with your email's inbox. Perhaps, you could also check your spam/junk folder and see if the email was caught up there for some reason.

Regards,
Mark C

[PAUNOVIC Dragan]

Our Mail Provider is fine. I just found out that i am in a wrong organisation called x. Thats why i dont get the Invitations.... How can i change that

[Mark C]

Hi @PAUNOVIC Dragan

You could ask your admins to invite you to both of organisations and see if that helps.

Regards,
Mark C