JIRA and Bitbucket server integration is not working

[ramyatesting]

Hi Team,

We are trying to connect the JIRA and bitbucket server which is deployed on-premises.

2 servers are using the same user account with admin access.

Outgoing authentication from JIRA is showing as "Connection refused". Kindly check and confirm us.

Regards

Ramya

[Stephen Sifers]

Hello Ramya,

To understand where exactly you’re seeing this error of “Connection refused”, would you please send a screenshot of where this error is occurring? This will help us to find where it's occurring along with possible causes for the error.

Additionally, ensure your application links are configured properly per the documentation. You may find more about the integrations at Using AppLinks to link to other applications.

We look forward to your response to find the cause of your connection issues.

Regards,
Stephen Sifers

[ramyatesting]

I am facing this issue from last 2 weeks. I need your assistance to fix this issue.

[ramyatesting]

Hi Stephen,

Thanks for your reply.

Let me know, if you need set up any call to fix this issue.

Regards

Ramya

[Stephen Sifers]

Hello Ramya,

Thank you for sending over the screenshot where you’re seeing an issue with the application link. The first step I would take would be to remove the application link altogether and recreate said link again. Doing this can sometimes clear out a linking issue or stale configuration between the two. When removing the link, ensure you remove the link from both sides.

Please complete these steps and let us know if you’re still having an issue creating the application links within the products.

Regards,
Stephen Sifers

[ramyatesting]

I tired all these steps and still facing the same problem

[Stephen Sifers]

Hello Ramya,

If dropping and recreating the application link resulted in the same issue then we’ll see to see errors within the log to find the actual cause of the issue. Could you please follow these steps and send us a sterilized log file for us to review?

Atlassian server products are Java applications that bundle the Tomcat application server. Both the application and Tomcat generate logs that can help to diagnose a problem with application links.

Bitbucket Server | Application Logs : <Bitbucket home directory>/log

Bitbucket Server | <Bitbucket Server installation directory>/logs

Consider enabling the DEBUG level of logging on the application to get more detailed logs – DEBUG adds all stack traces, and includes HTTP response messages.

You can use the error messages in the logs to find the relevant solution to your problem on one of these pages:

• Network and connectivity troubleshooting guide
• OAuth troubleshooting guide
• SSL and application link troubleshooting guide

Further information about the steps above may be found at Application Links Troubleshooting Guide

Once we have the results of the log file show errors we should be able to find the cause of the issue.

Regards,
Stephen Sifers