Not able to start service

[CrownConsult]

Hi,

Suddenly my Bitbucket service stopped and unable to stat it

Log shows below error.

[2018-05-16 12:33:45] [info] [10160] Running 'AtlassianBitbucket' Service...
[2018-05-16 12:33:45] [info] [ 3720] Starting service...
[2018-05-16 12:33:45] [error] [ 3720] Failed creating java c:\program files\java\jre1.8.0_151\bin\server\jvm.dll
[2018-05-16 12:33:45] [error] [ 3720] The system cannot find the path specified.
[2018-05-16 12:33:45] [error] [ 3720] ServiceStart returned 1

Please help.

[Steve Thornhill]

Does the jvm still exist on the path indicated?

There hasn't been a recent upgrade to java?

[CrownConsult]

I didn't upgrade .We have couple developer who have access to the server.Not sure if they have done anything.The java installed is different.Where do i change it on bitbhucket.?

[Steve Thornhill]

Just for info, what is the java --version showing?

[CrownConsult]

Attached screen shot from program files.

[Steve Thornhill]

So, if you run

java --version

and 

echo $JAVA_HOME

do you get the correct results, relating to those directories?

If not then the java path may need updating in the bitbucket config.

[CrownConsult]

C:\>java -version
java version "1.8.0_171"
Java(TM) SE Runtime Environment (build 1.8.0_171-b11)
Java HotSpot(TM) 64-Bit Server VM (build 25.171-b11, mixed mode)

Please note this is WIndows server.

[Steve Thornhill]

Check the bin directory for the installation path of BitBucket, there will be a set-jre-home file that can be run to ensure BitBucket is picking up the correct path for java.

[CrownConsult]

Please see below output.

C:\Atlassian\Bitbucket\5.6.2\bin>set-jre-home.bat

C:\Atlassian\Bitbucket\5.6.2\bin>if not "xC:\Program Files\Java\jre1.8.0_171x" == "xx" goto checkJre

C:\Atlassian\Bitbucket\5.6.2\bin>if not exist "C:\Program Files\Java\jre1.8.0_171\bin\java.exe" goto notJreHome

C:\Atlassian\Bitbucket\5.6.2\bin>if not exist "C:\Program Files\Java\jre1.8.0_171\bin\javaw.exe" goto notJreHome

C:\Atlassian\Bitbucket\5.6.2\bin>if "xC:\Program Files\Java\jdk1.8.0_151x" == "xx" set JAVA_HOME=C:\Program Files\Java\jre1.8.0_171

C:\Atlassian\Bitbucket\5.6.2\bin>goto checkSpaces

C:\Atlassian\Bitbucket\5.6.2\bin>rem Checks if the JRE_HOME has a space in it (can cause issues)

C:\Atlassian\Bitbucket\5.6.2\bin>set _marker="xC:\Program Files\Java\jre1.8.0_171"

C:\Atlassian\Bitbucket\5.6.2\bin>set _marker="xC:\ProgramFiles\Java\jre1.8.0_171"

C:\Atlassian\Bitbucket\5.6.2\bin>if "xC:\ProgramFiles\Java\jre1.8.0_171" == "xC:\Program Files\Java\jre1.8.0_171" goto checkVersion

C:\Atlassian\Bitbucket\5.6.2\bin>echo JRE_HOME "C:\Program Files\Java\jre1.8.0_171" contains spaces
JRE_HOME "C:\Program Files\Java\jre1.8.0_171" contains spaces

C:\Atlassian\Bitbucket\5.6.2\bin>echo Change to a location without spaces if this causes problems
Change to a location without spaces if this causes problems

C:\Atlassian\Bitbucket\5.6.2\bin>echo.

C:\Atlassian\Bitbucket\5.6.2\bin>rem Check that JRE_HOME is Java 8

C:\Atlassian\Bitbucket\5.6.2\bin>set JAVA_BINARY="C:\Program Files\Java\jre1.8.0_171\bin\java.exe"

C:\Atlassian\Bitbucket\5.6.2\bin>for /F "tokens=3" %g in ('%JAVA_BINARY% -version 2>&1 | "C:\Windows\System32\findstr" /i "version"') do set JAVA_VERSION=%g

C:\Atlassian\Bitbucket\5.6.2\bin>set JAVA_VERSION="1.8.0_171"

C:\Atlassian\Bitbucket\5.6.2\bin>if "1.8.0_171" GEQ "1.8" goto done

C:\Atlassian\Bitbucket\5.6.2\bin>

[CrownConsult]

Hello,

Good Day.

Please let me know what need to be done next?

[CrownConsult]

Hello,

I am looking for some help on this and there is no help from anyone.is there other way to get some support from Atlassian?