Not receiving invitation emails

[Kaleb Klepel]

Hi,

I can't receive an invitation email for a repository that I need access to. I also tried getting a reset password email, but didn't receive that as well.

I've checked all folders including my spam folder, but I cannot find any emails from Bitbucket.

My email address is <email_removed_for_privacy>.

Thank you.

[Theodora Boudale · Accepted solution]

Hi Kaleb,

Can you please confirm if this concerns Bitbucket Cloud (https://bitbucket.org/) instead of Bitbucket Server (self-hosted instance)?

Your email is not in any of our suppression lists, so this shouldn't be an issue. I also checked our email logs and I can see that several emails have been sent from Atlassian to your email address, all of them show to have been delivered to the email server.

1) I attempted to send a password reset email (for the Cloud account) to your email address, have you received this one?

2) I would suggest checking if there are any filters in your email account's settings, that would prevent our emails from reaching your inbox.

3) Please let me know if your question concerns Bitbucket Cloud. If this is the case, we would need to know which workspace/repo you were invited to, to check the invitations sent for this workspace.

You can either leave a reply here with the url of the repo, and then please edit the comment and remove the url, I will still be able to view it in the reply's history.

Alternatively, you can create a ticket with the support team via https://support.atlassian.com/contact/#/. The ticket will be visible only to you and Atlassian staff, so you can share the repo url there. In "What can we help you with?" select "Technical issues and bugs" and then Bitbucket cloud as product.

Please feel free to let me know if you have any questions.

Kind regards,
Theodora

[Kaleb Klepel]

Hi Theodora,

I told the owner of the repo to cancel and resend the invitation, and it finally worked! Thank you.

[Theodora Boudale]

Hi Kaleb,

That's good to hear, thank you for the update!

Please feel free to reach out if you ever need anything else.

Kind regards,
Theodora

[Rib0]

Hi, @Theodora Boudale 

i have the same problem, could you help me please

[Theodora Boudale]

Hi @Rib0,

I have replied to the other post you created, if you still have any issues or questions please feel free to let me know over there.

Kind regards,
Theodora

[Jake Tawagon]

I'm having the same issue using bitbucket cloud. can you help me please? Thanks

[Theodora Boudale]

Hi Jake,

I responded to the new question you created, you can check my reply to that question and please feel free to let me know if you have any questions or issues.

Kind regards,
Theodora