Not receiving recovery link for bitbucket account

[Carlos Ojeda]

Hi, I'm not receiving my password recovery link for my account. Could you please check if my account is put to the suppression list and remove it?

[Theodora Boudale · Accepted solution]

Hi Carlos and welcome to the community!

I assume this concerns the email address of the Atlassian account you used to post this question in community?

I checked our email logs for this email address, and the emails we sent to it were dropped because we received a hard bounce response from your mail server when we sent an email in the past. Our email service providers use suppression lists to minimize repeated failed deliveries to invalid email addresses and to maintain our reputation. An email address is added to the suppression list after a single bounce.

I removed your email address from our suppression list just now. Could you please request a new password reset email now? A new email needs to be sent, because the previous ones were dropped.

Kind regards,
Theodora

[Carlos Ojeda]

Thanks a lot!, I also want to recover another account which is <redacted> with the same domain as mine.

[Theodora Boudale]

You are very welcome, Carlos!

Sure, I removed this email address as well from our suppression list (I also removed the username of your post for privacy reasons).

Please feel free to let me know if emails arrive now.

Kind regards,
Theodora