One member is not receiving repository invitation email.

[Appsthentic Piexxi Technology]

I am the admin account holder of Bitbucket with the Free Plan. In one of my workspace repositories, I am trying to send an invitation email to email id nomeshtighare[at]gmail.com

When I had sent the invitation email one month ago, it was received on the above email id, but as that invitation acceptance link has expired, I tried to resend the invitation and also tried cancelling and again sending the invitation, but no email was received onthe  above email id. To check, I tried sending an invitation of the same repository to another email id and received the email instantly, but only for the above email id, the invitation email is not received. Checked in all types of email account tabs- inbox, updates, promotional, spam, junk. But the email is not received.

Also checked to send an invitation to the same email id for a completely new repository, but still the same is happening.

Is it blocked by Bitbucket server or any other issue? I read multiple community answers, articles and then decided to post this question.

Please help. Thanks.

[Patrik S]

Hello @Appsthentic Piexxi Technology ,

and welcome to the Community!

It seems the user may have globally unsubscribed to all Atlassian notification emails, and that can prevent the user from receiving product invitations.

In order to enable it again, the user can follow the steps below:

• Log in to id.atlassian.com using your email (Or navigate to that link if you're already signed in).
• Click on your avatar, then select Account settings.
• Click on the Email tab.
• Click the email preferences center link.
• Check the Product Surveys and Invitations section and make sure Product Invitations is selected.

          

Reference - Manage email and notification preferences

Once they update the settings to enable product invitation emails, you will need to cancel the current invitation and send a new one to trigger a fresh email.

I hope this helps! Let us know in case you have any questions.

Thank you, @Appsthentic Piexxi Technology  !

Patrik S

[Rishabh Jhawar]

Hello,

Welcome to the community!

Since you've already checked all parts of your mailbox and attempted a resend, it's possible that your email address is on Atlassian's suppression or bounce list. Please see this answer on a similar question. I believe this will be helpful

https://community.atlassian.com/forums/Bitbucket-questions/Re-I-m-not-receive-any-invitation-email-for-Bitbucket/qaq-p/3021287/comment-id/117735#M117735

[Appsthentic Piexxi Technology]

Thanks for the reply. I saw the community link you have shared. I am on free plan, so can't contact support directly, I only get Community option on the Contact Link. I also checked, the email ids are not blocked in the Gmail Account Settings.

Can you please check if the email mentioned in my first message is blocked on bitbucket server.

[Rishabh Jhawar]

@Appsthentic Piexxi Technology 

I am not employed with Atlassian and only specific Atlassian team has an access to check the  bounce list.

I will try requesting assistance from Atlassian Support team.